Frequently Asked Questions

For queries regarding delivery costs and timescales, as well as returns, please see the relevant pages for more information.


What’s the thickness of the baize material?

Thickness with backing – 0.6 mm approximately.

Flock thickness without backing – 0.3 mm approximately.


Can I send products to separate delivery addresses?

Unfortunately, we can only deliver your order to one address. If you’d like to send gifts to different addresses, you’ll need to create a separate order for each address.


I’ve made a mistake on my order, can I change it?

If you notice a mistake with your order please contact us immediately on 01656 745090 or at and we will do our best to amend it for you. If the product you’ve ordered has already gone into production then unfortunately we won’t be able to change it.


I placed an order but did not receive a confirmation email, what should I do?

Sometimes emails automatically go into the junk folder. Depending upon the email provider you use, this folder may be called ‘spam’ or ‘junk’. If you can’t find your confirmation email there, please contact us on 01656 745090 or at and we’ll check your order on our system. Please contact us before ordering again in case the first order has been processed – we don’t want to charge you twice.


Where is my order?

Please allow 7 working days for your product to be made, you will then receive an email to confirm your order has been completed and despatched. Our standard shipping is via Royal Mail. Royal Mail aim to deliver your order 2 – 3 days after it’s despatched.

Unfortunately, we can’t guarantee the delivery times of Royal Mail and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 10 days since your order left us please get in touch.

If you require a quick turnaround time please contact us at the time of purchase and we will see if we can help.


My order has arrived damaged, what do I do?

We’re really sorry that your product hasn’t arrived in one piece and we’ll do our best to try and solve the problem. The quickest and easiest way for us to help with a broken/damaged product is to see a photograph of it. Please contact us within 24 hours of your parcel arriving and send a photograph to and we will try our best to help.

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